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Open-source Software Enables Remote Work and Collaboration

You’re sitting at home in your pajamas, sipping a coffee reading this article and listening to a video conference. Did you know you were using open-source software to work from home?

Thanks to the internet and collaborative development models, multi-billion-dollar businesses rely and have even been built upon open-source software –including CTI! Zoom, Slack, your web browser (, source code tooling (, company file share (, firewall (, payment processing (, your financial institution’s security (, food production and manufacturing (, perhaps even your voice-over-IP phones ( all rely in some manner on open software. Even the very underpinnings of the internet are open standards ( that enable robust integration, security, and flexible development. Without these libraries, standards, and tools many businesses would halt operations during the COVID-19 pandemic.

The next-time you’re pushing the button on your coffee maker, take a moment to think about how difficult it would be to get repaired – you’d likely just buy a new one! But, if the design were publicly available you might be able to fix it and save some money. The same applies to government software! Open-source powers commerce and CTI aims to bring the same openness to all customers we support.